Skip to content
Noted Care

Noted Care

Open I Feel You (opens in a new tab)

Version 1.0 · Effective October 1, 2026

Accessibility Policy

Noted Care, Inc.
13 Pallazo, Laguna Niguel, CA 92677
noted.care (opens in a new tab)

Effective Date: October 1, 2026
Version: 1.0
Last Reviewed: October 1, 2026
Next Scheduled Review: October 1, 2027

1. Scope

This Policy applies to the noted.care website and all digital content published or made available through it, including PDFs, online forms, and embedded third-party tools. It does not apply to any noted.care mobile application; a separate mobile accessibility policy will be issued if a mobile application is launched.

Noted Care, Inc. administers this Policy in compliance with Title III of the Americans with Disabilities Act (42 U.S.C. §§ 12181–12189), the California Unruh Civil Rights Act (Cal. Civil Code § 51 et seq.), and the California Disabled Persons Act (Cal. Civil Code §§ 54–54.3).

2. WCAG Conformance Commitment

Noted Care, Inc. is committed to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as referenced in the U.S. Department of Justice regulations at 28 C.F.R. Part 35, California Government Code § 11135, California Government Code § 7405.2, and Section 508 of the Rehabilitation Act (29 U.S.C. § 794d).

This commitment applies to the website and all in-scope digital content identified in Section 1.

3. Non-Discrimination Statement

Noted Care, Inc. is committed to ensuring equal access to its website and digital content for all users, regardless of disability status. No user shall be denied full and equal enjoyment of the noted.care website on the basis of disability.

This commitment is grounded in Title III of the Americans with Disabilities Act (42 U.S.C. §§ 12181–12189), the Unruh Civil Rights Act (Cal. Civil Code § 51 et seq.), and the California Disabled Persons Act (Cal. Civil Code §§ 54–54.3). California and federal courts have recognized that commercial websites are subject to these statutes, and that inaccessible digital content may constitute unlawful discrimination. See Robles v. Domino’s Pizza, LLC, Ninth Circuit Court of Appeals, 2019; Martinez v. San Diego County Credit Union, California Court of Appeal, 2020.

4. Known Limitations

Noted Care, Inc. acknowledges that certain features or content areas may not yet fully conform to WCAG 2.1 Level AA. Known areas of non-conformance are listed below. This section is updated at each annual review and whenever a new limitation is identified.

Current Known Limitations:

None at this time

Where a known limitation exists, Noted Care, Inc. will provide an accessible alternative upon request through the Accommodation Request Process described in Section 7.

5. Accessibility Feedback

Users who encounter an accessibility barrier on the noted.care website may submit feedback to:

Noted Care, Inc. will acknowledge and respond to standard accessibility feedback within 5 business days of receipt. California courts have recognized that providing only an email contact channel may be insufficient to satisfy accessibility obligations under the Unruh Civil Rights Act where email itself is inaccessible to certain users. See Thurston v. Midvale Corp., California Court of Appeal, 2019. Accordingly, Noted Care, Inc. will maintain at least one non-email contact method, to be identified above before this Policy’s effective date.

Feedback submissions may involve collection of personal information governed by Noted Care, Inc.’s Privacy Policy, available at noted.care. That policy is issued in compliance with the California Consumer Privacy Act, as amended by the California Privacy Rights Act (Cal. Civil Code §§ 1798.100 et seq.).

6. Accessibility Accommodation Request Process

Users who require an accommodation not addressed by the standard features of the noted.care website — including alternative formats or individualized assistance — may submit a formal Accessibility Accommodation Request by contacting Noted Care, Inc. through any channel listed in Section 5.

Requests must describe the nature of the accommodation sought. Noted Care, Inc. will respond within 5 business days of receipt and will work in good faith to provide a reasonable accommodation consistent with the ADA (42 U.S.C. §§ 12181–12189), the Unruh Civil Rights Act (Cal. Civil Code § 51 et seq.), and the California Disabled Persons Act (Cal. Civil Code §§ 54–54.3).

7. Formal Escalation and Legal Complaints

Formal legal complaints or written accessibility grievances that assert a legal claim or demand legal remedy must be submitted in writing to:

Upon receipt, Noted Care, Inc. will route the complaint to legal counsel for review. Noted Care, Inc. will provide a substantive written response within 10 business days of receipt. This process does not waive any legal rights or defenses of either party and does not constitute a prerequisite to filing a complaint with any government agency or court.

8. User-Generated Content

The noted.care platform permits users to create and submit content, including notes and uploads. Noted Care, Inc. will provide tools and guidance to assist users in creating accessible content; however, Noted Care, Inc. cannot guarantee that user-generated or third-party-submitted content meets WCAG 2.1 Level AA standards. Noted Care, Inc.’s accessibility obligations under the ADA (42 U.S.C. §§ 12181–12189) and the Unruh Civil Rights Act (Cal. Civil Code § 51 et seq.) apply to content and features within Noted Care, Inc.’s direct control.

9. Third-Party Content and Embedded Tools

The noted.care website may include embedded tools, widgets, or content provided by third parties. Noted Care, Inc. exercises vendor due diligence to select third-party providers that support WCAG 2.1 Level AA conformance and will work with vendors to remediate identified barriers. Noted Care, Inc. cannot guarantee that all third-party content fully conforms to WCAG 2.1 Level AA. Users who encounter an accessibility barrier in a third-party tool may report it through the feedback process in Section 5, and Noted Care, Inc. will escalate the issue to the relevant vendor. This section is consistent with Noted Care, Inc.’s obligations under the California Disabled Persons Act (Cal. Civil Code §§ 54–54.3).

10. Internal Accessibility Audits

Noted Care, Inc. will conduct internal accessibility self-audits of the noted.care website, PDFs, forms, and embedded tools on a semi-annual basis using automated scanning tools, including axe and WAVE. Audit results will be reviewed by the support and operations team, and identified issues will be prioritized for remediation. Audit findings will inform updates to the Known Limitations section of this Policy. These audits are conducted in furtherance of Noted Care, Inc.’s obligations under 28 C.F.R. Part 35 and WCAG 2.1 Level AA.

11. Training

All Noted Care, Inc. employees and contractors who create, publish, or manage digital content on the noted.care website must complete accessibility training prior to performing those functions. Training must cover WCAG 2.1 Level AA requirements, accessible document creation, and the use of accessibility testing tools. Noted Care, Inc. will ensure training materials are kept current with applicable standards and updated as needed.

12. Annual Review

This Policy will be reviewed and updated on or before October 1st of each year. Each revised version will reflect an updated “Last Reviewed” date and version number. Material changes will be posted to the noted.care website promptly upon adoption.

13. Contact Information

Accessibility Inquiries, Feedback, and Accommodation Requests:

Response Times:

  • Standard feedback and accommodation requests: 5 business days
  • Formal legal complaints and written grievances: 10 business days

This Policy is issued by Noted Care, Inc. and is effective as of October 1, 2026.